Refund policy
Returns & Refund Policy
At Froggie, we want every customer hopping with joy over their order. We've put genuine care into designing a product that's fun, comfortable, and built to last - and we want every customer to experience that.
Our Policy
Due to the personal nature of this product, we do not accept returns or refunds once a package has been opened, for hygiene reasons. All sales are final once opened.
However, we understand that sometimes things don't go to plan, and we're reasonable people. If your order arrives damaged, defective, or incorrect, we'll always make it right.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us immediately at team@getfroggie.com with clear photos and a brief description of the issue. We'll review it and resolve it as quickly as possible.
Refund Eligibility
Refunds are considered at our discretion only under the following circumstances:
- Your item arrived damaged, defective, or incorrect
- The issue is reported within 30 days of delivery
- Proof of purchase is required
- The item has not been opened or used, except where the fault itself is the reason for the claim
We are unable to offer refunds for change of mind, personal taste, unopened dissatisfaction unrelated to a fault, or if the product simply isn't for you. We encourage all customers to review the product information carefully before purchasing.
If your request is approved, a refund will be issued to your original payment method within 1-4 business days, depending on your bank.
Shipping Protection
We are not liable for damage caused by shipping carriers unless shipping protection was purchased at checkout. We strongly recommend adding it at the time of your order.
Still Have Questions?
Reach out anytime at team@getfroggie.com. We're always happy to help.